First attempt of trying to cancel service:
Call Customer Service line. Navigate voice menu for a "billing" question.
Inform answerer of intentions. When asked why I want to cancel, I state "several minor annoyances that finally added up to Not Worth My Time".
Get transfered. Next person has significantly worse English.
Explain that I want to cancel service. Get the expected "Why?" Explain again.
She asks if I want to troubleshoot on the phone. I say no, there is no current problem. She asks why I want to cancel, if there is no problem?
She asks if I want a technician sent to the house to help. No, I don't want to spend another 4-hour window of my life on Dish.
She starts trying to troubleshoot over the phone "Is there snow on the screen? Are you getting an error message?" I remind her that I said I DIDN'T want to troubleshoot over the phone, I've already ripped their garbage out of the wall, and tell her that I want to speak to her supervisor.
He's "very busy", and it might be "half an hour". I restrain my impulse to start swearing and say I'll wait.
She puts me on hold, I try to work ... and 10 minutes later, I get disconnected.
I really should have obtained her name or employee ID.
Will call back after I calm down.
Call Customer Service line. Navigate voice menu for a "billing" question.
Inform answerer of intentions. When asked why I want to cancel, I state "several minor annoyances that finally added up to Not Worth My Time".
Get transfered. Next person has significantly worse English.
Explain that I want to cancel service. Get the expected "Why?" Explain again.
She asks if I want to troubleshoot on the phone. I say no, there is no current problem. She asks why I want to cancel, if there is no problem?
She asks if I want a technician sent to the house to help. No, I don't want to spend another 4-hour window of my life on Dish.
She starts trying to troubleshoot over the phone "Is there snow on the screen? Are you getting an error message?" I remind her that I said I DIDN'T want to troubleshoot over the phone, I've already ripped their garbage out of the wall, and tell her that I want to speak to her supervisor.
He's "very busy", and it might be "half an hour". I restrain my impulse to start swearing and say I'll wait.
She puts me on hold, I try to work ... and 10 minutes later, I get disconnected.
I really should have obtained her name or employee ID.
Will call back after I calm down.
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