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22 July 2002 @ 01:34 pm
Why don't these people ever READ the error messages? They just say "I got an error message" or "it's broken", and expect me to fix it.

When I watch over their shoulder as they try one more time, than repeat the EXACT ERROR MESSAGE back to them, they seem to understand.
Higgs Boson: eyeradu on July 22nd, 2002 01:34 pm (UTC)
Welcome to the world of technical support.