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05 April 2006 @ 04:51 pm
Dish 1, Sean 0  
First attempt of trying to cancel service:

Call Customer Service line. Navigate voice menu for a "billing" question.

Inform answerer of intentions. When asked why I want to cancel, I state "several minor annoyances that finally added up to Not Worth My Time".

Get transfered. Next person has significantly worse English.

Explain that I want to cancel service. Get the expected "Why?" Explain again.

She asks if I want to troubleshoot on the phone. I say no, there is no current problem. She asks why I want to cancel, if there is no problem?

She asks if I want a technician sent to the house to help. No, I don't want to spend another 4-hour window of my life on Dish.

She starts trying to troubleshoot over the phone "Is there snow on the screen? Are you getting an error message?" I remind her that I said I DIDN'T want to troubleshoot over the phone, I've already ripped their garbage out of the wall, and tell her that I want to speak to her supervisor.

He's "very busy", and it might be "half an hour". I restrain my impulse to start swearing and say I'll wait.

She puts me on hold, I try to work ... and 10 minutes later, I get disconnected.

I really should have obtained her name or employee ID.

Will call back after I calm down.
 
 
 
Fireball of 3fireballof3 on April 6th, 2006 12:23 am (UTC)
Whenever I cancel something I always give folks the least info possible. "why are you cancelling?" "It's not worth my time keeping it."
or
"I just don't want it anymore."

If they press, jsut continue with the "no, I'm just done with it" line. The less you say to themm, the less opportunity they see to try to sell you on more expensive service or "fixing it" for you.